1. Two kinds of payments — two different policies
Please read both — they are governed differently.
- Subscription payment — restaurant pays ZaikaQR for use of the platform. Covered by Section 2.
- Customer order payment — customer pays the restaurant for food / drinks. Covered by Section 3.
2. Subscription payments (restaurant → ZaikaQR)
2.1 Free trial
New restaurants get a 14-day free trial. No payment is charged during the trial. You may cancel anytime before the trial ends and nothing will be billed.
2.2 Monthly plan refund
- Cancel any time from the owner dashboard.
- If you cancel within 7 days of the first paid month and you have not actively used the platform to take orders, we will issue a full refund.
- After 7 days or after any active order use, the current month is non-refundable. Your subscription remains active until the end of the billing cycle, then stops.
2.3 Annual plan refund
- Cancel any time from the owner dashboard.
- If you cancel within 14 days of paying, we refund the full amount.
- After 14 days, refund is pro-rated: amount paid − (months used × monthly equivalent price) − a 10% administrative fee.
- No refund is issued after 9 months into the annual cycle.
2.4 How refunds are paid
- Refunds are credited back to the original payment method via Razorpay.
- Processing time: 5–10 working days (bank-dependent).
- You will receive an email confirmation when the refund is initiated.
2.5 No refund situations
- Account suspended or terminated for breach of our Terms of Service.
- Refund requested after 7 days of monthly use or 9 months of an annual cycle.
- Downtime caused by third parties (Supabase, Vercel, Razorpay) when total downtime is within our 99.5% SLA.
- Loss of business because the restaurant chose not to use a feature.
3. Customer order payments (customer → restaurant)
When a customer pays a restaurant via UPI or another method using the ZaikaQR menu, the money goes directly to the restaurant's bank account. ZaikaQR does not hold this money, does not take a commission, and is not a payment intermediary for these transactions.
- Refunds for food / drinks / service are the responsibility of the restaurant.
- ZaikaQR cannot reverse a UPI payment on the restaurant's behalf.
- If you (the customer) need a refund for an order, contact the restaurant directly — their phone and WhatsApp are on the menu.
- If a restaurant repeatedly fails to deliver paid orders, report it to us at sales@zaikaqr.com — we will investigate and may suspend the account.
4. Cancellation
- Subscription cancellation — from your owner dashboard → Billing → "Cancel subscription". Takes effect at the end of the current billing cycle.
- Account deletion — email us from your registered owner email asking for full deletion. We delete your data within 30 days (subject to legal retention).
- Customer order cancellation — handled by the restaurant. The customer must contact the restaurant directly to cancel a pending or paid order.
5. How to request a refund
Send an email to sales@zaikaqr.com from your registered owner email with:
- Restaurant name and slug (e.g. "Roastery Cultur — roasterycultur")
- Subscription invoice number or Razorpay payment ID
- Reason for the refund request
We acknowledge every refund request within 2 working days and complete the review within 7 working days. If we approve, the refund is initiated immediately via Razorpay; if we decline, we explain why and offer next steps.
6. Chargebacks
Please contact us before initiating a chargeback with your bank or card issuer — we resolve almost every issue directly. Repeated unjustified chargebacks may result in account suspension and recovery of fees.
7. Changes to this policy
We may revise this policy from time to time. The "last updated" date at the top reflects the most recent revision. We will notify active subscribers at least 30 days before material changes take effect.
8. Contact
Refund or cancellation question? Email sales@zaikaqr.com — we reply within 2 working days.